Frequently asked questions
& Policies
Do you offer pre-orders?
Absolutely, yes! Check out our preorder sale page here.
Will you have midnight release parties?
We are planning on it - however, in order to commit to hosting one, we must hit a minimum of 20 preorders of a single title. That means tell your friends to preorder from us, too!
What if you don't have the book I'm looking for?
You can buy the book you're set on while still supporting us by using our Bookshop.org link, or ordering the audiobook from libro.fm
Absolutely, yes! Check out our preorder sale page here.
Will you have midnight release parties?
We are planning on it - however, in order to commit to hosting one, we must hit a minimum of 20 preorders of a single title. That means tell your friends to preorder from us, too!
What if you don't have the book I'm looking for?
You can buy the book you're set on while still supporting us by using our Bookshop.org link, or ordering the audiobook from libro.fm
Return Policy
1. Books (New & In-Stock)
- Timeframe: Returns are accepted within 7 days of the original purchase date.
- Condition: Books must be in their original, unread condition (no cracked spines, bent corners, or markings).
- Documentation: A valid receipt or proof of purchase is required for all returns.
- Refund Method: Refunds will be in the form of store credit only.
- "Blind Date with a Book": To preserve the mystery and surprise of this program, all "Blind Date" purchases are final sale.
- Preorders: Preorders for special events, including midnight releases, can be canceled for a full refund up to 48 hours before the release date. Cancellations after this window may be subject to a restocking fee.
If you receive a book with a printing error (e.g., missing pages, misbinding), please bring it to the shop within 30 days.
We will happily provide a direct exchange for the same item or a full refund if the item is out of stock.
4. Sale & Clearance Items
All items marked down or included as part of Blind Date with a Book are considered "Final Sale" and cannot be returned or exchanged.
How to Process a Return
Please visit us in person at the shop to process your return. At this time, we are unable to process returns via mail.
Code of Conduct
At The Midnight Chapter, we believe every reader deserves a sanctuary where they can explore their favorite stories without judgment or harassment. As a community-focused bookstore, we are committed to providing an inclusive, respectful, and safe environment for our customers, staff, and visiting authors.
To ensure the shop remains a welcoming space, we ask all visitors to adhere to the following guidelines:
1. Respect and Inclusivity
2. Expected Behavior at Events
3. Unacceptable Behavior
The following behaviors will not be tolerated and may result in a request to leave the premises:
4. Reporting and Enforcement
If you experience or witness behavior that violates this Code of Conduct, please report it immediately to staff.
All reports will be handled with discretion and taken seriously.
Our staff reserves the right to ask anyone violating these policies to leave the shop.
For serious or repeated violations, we may permanently ban individuals from the store and future events.
5. Our Commitment to You
Here at The Midnight Chapter, we are committed to upholding these values every day. We view this document as a living guide that helps us maintain the inclusive, whimsical, and professional space our community deserves.
To ensure the shop remains a welcoming space, we ask all visitors to adhere to the following guidelines:
1. Respect and Inclusivity
- Celebrate Diversity: We welcome readers of all backgrounds, identities, and orientations.
- Kind Language: Use inclusive language and treat fellow customers and staff with kindness.
- Respect Privacy: While we love bookish discussions, please respect those who have come to the shop for a quiet moment of reading or browsing.
2. Expected Behavior at Events
- Author Signings: Treat visiting authors with professional courtesy.
- Community Engagement: Engage in discussions and events with an open mind and a spirit of collaboration.
- Follow Staff Direction: For the safety of all, please follow the instructions of bookstore staff at all times in the store, but especially during events.
3. Unacceptable Behavior
The following behaviors will not be tolerated and may result in a request to leave the premises:
- Harassment: Any form of verbal or physical harassment, including stalking, intimidation, or unwelcome physical contact.
- Hate Speech: Language that attacks or demeans individuals based on race, religion, gender identity, sexual orientation, or disability.
- Disruptive Conduct: Behavior that significantly interferes with the shop’s operations or the enjoyment of other patrons.
- Theft or Vandalism: Any intentional damage to the storefront, inventory, or the creative work of our local author partners.
4. Reporting and Enforcement
If you experience or witness behavior that violates this Code of Conduct, please report it immediately to staff.
All reports will be handled with discretion and taken seriously.
Our staff reserves the right to ask anyone violating these policies to leave the shop.
For serious or repeated violations, we may permanently ban individuals from the store and future events.
5. Our Commitment to You
Here at The Midnight Chapter, we are committed to upholding these values every day. We view this document as a living guide that helps us maintain the inclusive, whimsical, and professional space our community deserves.
Interested in having us carry your book or products? While we are new and growing, we are offering a consignment program for independent authors and local creatives. Check it out here.
Interested in doing an event with us? Send us an email with a little bit about you, what you envision for the event, information about your book, and what your availability is.
